Privacy Policy

We are committed to being transparent about how we collect and process your personal data.

We want you to be fully informed about how your Personal Data is used and processed. To support this, we use various methods to keep you informed about how your Personal Data is handled.
Where specific information is relevant to you, we will provide it at the appropriate time.
If you have any questions or need clarification on any legal limitations that apply, we're happy to help. You can reach us by email at: info@kaptivale.com

Your personal data will only be used for the purposes set out in this Policy.

We process your personal data to provide the website and connect you with third-party trading platforms (the "Services"), improve the site, protect our rights and interests, maintain and deliver the Services, meet regulatory and legal obligations, and carry out administrative and business activities supporting the Services.
We also process your personal data to better understand your preferences and needs.

To exercise your rights in relation to your Personal Data:

To exercise your rights, contact us at any time. You may request access to your personal data, have it corrected or deleted, restrict or stop its use, or have it transferred to you or a third party. We will accommodate your request.

Protect Your Personal Data:

While we cannot guarantee the absolute security of your personal data, we are committed to employing a range of methods and techniques to protect it.
Our Privacy and Security Policy is complete.

1. The Scope?

This Policy describes the types of personal data the Company collects about natural persons, and how that data is processed, shared with third parties, and secured.
This Policy applies to information relating to an identified or identifiable natural person. A person is considered identifiable if they can be recognised directly or through a combination of information the Company holds or can reasonably access.
"Processing" refers to any operation involving the use or collection of personal data, including its organisation, structuring, and storage.
Our services are intended for users aged 18 and over. We do not knowingly collect personal data from, or permit access to our services by, anyone under 18. If we become aware that personal data has been collected from a person under 18, we will delete it as promptly as possible.

2. What Personal Data Do We Hold About You?

When you access our services, channels, or website, we collect personal data. Depending on the circumstance, we may ask you to provide this directly, gather it by analysing how our services and channels are used, or receive it from our third-party partners.

3. You are not obligated to provide personal information to the company. However, choosing not to do so may limit our ability to deliver our Services or grant you access to the website.

You are not required to provide us with personal data. However, declining to do so may prevent us from delivering the Services or restrict access to the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information about your online activity log, traffic data (such as IP address, access dates and times), language settings, software crash logs, browser type, and device information. This data is non-personal and cannot be used to identify you.
Personal Data we receive from you: any personal data you voluntarily provide when connecting to a third-party online trading platform through us.
Personal information provided to third-party platforms to facilitate trade: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data

6. Transfer of Personal Data to Third Parties We may share your personal data with third parties in the following circumstances: Service Providers: We work with trusted third-party companies and individuals to support the operation of our platform. These service providers perform functions on our behalf, including payment processing, data analysis, email delivery, hosting, customer support, and marketing assistance. They have access to personal data only to the extent necessary to perform their functions and are obligated not to disclose or use it for any other purpose. Business Transfers: If we are involved in a merger, acquisition, asset sale, or similar transaction, your personal data may be transferred as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy. Legal Obligations: We may disclose your personal data where required to do so by law, or in response to valid requests from public authorities, including courts and government agencies. Protection of Rights: We may disclose your personal data where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to safety, or as evidence in litigation. Aggregated or Anonymised Data: We may share aggregated or anonymised information that cannot reasonably be used to identify you with third parties for industry analysis, demographic profiling, marketing, or other business purposes. With Your Consent: We may share your personal data with third parties for other purposes where you have given your explicit consent.

We may share your Personal Data with third-party service providers who support our operations, including hosting and storage providers, as well as companies that analyse user experience and IP address data.
At your request, we may also share specific Personal Data with third-party trading platforms. In such cases, your Personal Data will be subject to those platforms' own privacy policies. Your Personal Data may be shared with more than one trading platform.
We may share Personal Data with related entities or business partners where doing so supports the development and improvement of our products and services.
Where necessary to protect the rights or assets of third parties, we may disclose Personal Data to regulatory, local, or other competent authorities.
We may also share your Personal Data with prospective investors, buyers, or lenders in connection with any proposed or completed transaction involving the Company or any entity within its group — including a transfer or sale of assets, merger, restructuring, consolidation, or insolvency proceedings.

7. Cookies and Third-Party Services We use cookies and third-party services on our website. Some of these are essential for the site to function; others help us analyse usage and improve your experience. Third-party service providers may set their own cookies or collect data in accordance with their own privacy policies. We have no control over these third-party cookies or the data they collect. You should review the relevant third-party privacy policies to understand how your data is handled. You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website or limit access to some features. By continuing to use our website, you consent to the use of cookies as described in this section.

We may work with third-party service providers, including advertising networks and analytics companies, which may also use cookies or similar technologies on our website.
Cookies are small text files placed on your device when you visit the website. They are used to collect information about your preferences and browsing habits, improve your experience, remember your settings, and tailor the products and services presented to you. Cookies are also used for statistical and analytics purposes.
Some cookies we use are session cookies — temporary files downloaded to your device that expire when you close your browser. Others are persistent cookies, which remain on your device after your browser is closed. Persistent cookies help the website recognise you as a returning user and allow you to resume where you left off.

Types of Cookies:

We may use them based on their purpose:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where required or permitted by applicable law, regulation, or order.
We will share your information with third-party trading platforms for a period of 12 months. With your consent, we will continue to share your data for a further 12 months.
We regularly review the personal data we hold to confirm it is no longer required.

9. Transfers of Personal Data to a Third Country or International Organisation

10. Security of Personal Data We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. While we apply reasonable safeguards, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security, and you share personal data with us at your own risk. Where we have provided you with a password or access credentials, you are responsible for keeping them confidential. Do not share your credentials with anyone. In the event of a personal data breach, we will notify you and any relevant supervisory authority as required by applicable law.

We have implemented appropriate organisational and technical measures to protect personal data, including safeguards against accidental or unlawful destruction, loss, or alteration. We cannot guarantee that personal data will be kept secure without error, nor can we accept liability for any indirect, incidental, or consequential damages arising from the use or disclosure of personal data. This includes, without limitation, personal data disclosed due to transmission errors, unauthorised third-party access, or causes beyond our control. Where legal or other obligations beyond our control require it, we may be required to disclose personal data to third parties, including public authorities. We have no control over the security measures applied to your personal data by such third parties. Personal data cannot be transmitted over the internet with complete security. We cannot guarantee the security of personal data you send to us online.

11. Hyperlinks to Third-Party Websites

Our website contains links to third-party websites and applications. These sites and apps are not operated or supervised by the Company, and we are not responsible for how they collect or process Personal Data. This Policy does not apply to any actions taken through third-party sites or apps.
Before accessing or using any third-party website or app, we recommend reading their privacy policy carefully and exercising caution when sharing any Personal Data with them.

12. Changes to This Policy We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of the page. If changes are material, we may notify you by email or through a prominent notice on our website. Continued use of our services after any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how we protect your information.

Before visiting any third-party websites or apps, read their privacy policies carefully. Only provide your personal data to them once you are satisfied with how it will be used.

13. Your rights with respect to your personal information You have specific rights regarding your personal data, which may vary depending on your location and applicable law. These rights may include: The right to access the personal data we hold about you and to receive a copy of it. The right to request correction of inaccurate or incomplete personal data. The right to request deletion of your personal data, subject to our legal obligations and legitimate interests. The right to object to or restrict certain processing of your personal data. The right to data portability, where applicable, allowing you to receive your personal data in a structured, commonly used format. The right to withdraw consent at any time, where processing is based on your consent. Withdrawal does not affect the lawfulness of any processing carried out prior to withdrawal. The right to lodge a complaint with a supervisory authority if you believe your personal data has been processed in breach of applicable law. To exercise any of these rights, contact us using the details provided in this policy. We will respond within the timeframe required by applicable law. We may need to verify your identity before processing your request. Please be aware that certain rights are not absolute and may be subject to exemptions. Where we are unable to fulfil a request, we will explain why.

You have the right to request that we verify the accuracy of Personal Data collected about you, correct any inaccuracies, and delete any Personal Data we are not required to retain. You may also restrict the scope of processing of your personal data.
If you are a resident of the EEA, please refer to this page:
These rights apply to the information you provide in relation to your Personal Data. To exercise any of these rights, please submit your request by email to the address below.
Access rights
The Company can verify whether your Personal Data is being processed and, if so, provide you with access to it.
We will supply an electronic copy of the Personal Data currently being processed. A reasonable fee may be charged for additional copies. Data will be provided electronically upon request.
The right to access Personal Data must not infringe on the rights and freedoms of others. Where a request would be detrimental to another person's rights or freedoms, the Company may refuse or limit its response accordingly.
Right to rectification
The Company will rectify any inaccurate Personal Data upon request. You are entitled to have incomplete Personal Data completed, taking into account the purpose for which it is processed.
Right to erasure
This right applies where: (a) Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and there is no other legal basis for processing; (c) you object to processing based on legitimate interests pursued by us or a third party; (e) Personal Data is processed unlawfully; or (f) Personal Data must be deleted to comply with a legal obligation.
This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.
Restriction of processing
If you have concerns about the accuracy of your Personal Data, you may ask the Company to restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, for the establishment, exercise, or defence of legal claims, for the protection of another person's rights, or on grounds of significant public interest within the European Union or a Member State.
Right to data portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive your Personal Data in a structured format.
You may request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising this right does not affect your right to erasure, nor does it infringe the rights or freedoms of others.
Right to object
You have the right to object at any time to the processing of Personal Data concerning you that is based on legitimate interests pursued by the Company or a third party, including profiling based solely on those interests. Unless the Company can demonstrate compelling legitimate grounds for processing that override your rights, interests, or freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims, processing will cease upon your objection.
Where Personal Data is processed for direct marketing purposes, you have the right to object to that processing at any time.
Right to withdraw consent
You may withdraw your consent to the processing of your Personal Data at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.
You have the right to lodge a complaint with a supervisory authority.
You may lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
European Union and Member State law may limit the rights set out in this section 13 in relation to Personal Data concerning you.
We will respond to requests made pursuant to your rights under section 13 within one month of receipt. Where necessary, and depending on the complexity or volume of requests, this period may be extended by up to two months. We will notify you of any extension, and the reasons for it, within one month of receiving your request.
Unless otherwise provided under section 13, information provided in response to a request under this section will be supplied free of charge. Where requests are manifestly unfounded or excessive, particularly if repetitive, the Company may charge a reasonable administrative fee or decline to act.
Where the Company has reasonable doubt as to the identity of the person making a request, we may ask for additional information to confirm identity.